Unable to claim pension benefits

It is regrettable that a person needs to write a negative review of a company to communicate with them, however I am at a stage where I see no other option. Old Mutual has managed my pension savings for many years, and has deducted a management fee to do so. Now that I am entitled to draw on my pension Old Mutual is not providing the support services need to make a decision on how to structure my pension payouts. I am now heading into my second month of lost pension payouts and continue to get no support from them in this regard. I emailed Old Mutual on 21 June with a number of questions which I need answered to make an informed decision, but so far no-one can respond to my queries, and I am continually told they are looking into it. I have been told someone qualified will call soon to answer my questions. This has been going on for the last week, yet the issues remain unanswered. It is now a month since the original query email was sent, but Old Mutual is still not providing the required support. It is frustrating that a company that markets themselves as a leader in pension management are incapable of providing the support they publicise. I wonder if Old Mutual will back date my payouts to make amends for this?

Interesting to see that as I submit this to Hello Peter there is another client with the same problem. What is going wrong?