Unable to cancel debit order
Really really shocking service, I have an RAF that I wwanted cancelled on 29 October 2019, I requested that they cancel the debit order and that it not go off for December 2019.
I did not receive feedback until mid November 2019, after which they still failed to cancel the annutiy and the debit order continues to be deducted from my account.
- They are quick to help during the initial process for you to sign, but when you want to cancel they are ***********.
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Replies (2)
Old Mutual's replyOfficial
06 Dec 2019, 11:42Dear JP Jacobs
I acknowledge receipt of your complaint and thank you for bringing this to our attention.
I will investigate the matter and will contact you to resolve.
Regards,
Kareemah Sulayman
Old Mutual Complaints Management
I acknowledge receipt of your complaint and thank you for bringing this to our attention.
I will investigate the matter and will contact you to resolve.
Regards,
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply06 Dec 2019, 11:42
Official
Dear JP Jacobs
I acknowledge receipt of your complaint and thank you for bringing this to our attention.
I will investigate the matter and will contact you to resolve.
Regards,
Kareemah Sulayman
Old Mutual Complaints Management
I acknowledge receipt of your complaint and thank you for bringing this to our attention.
I will investigate the matter and will contact you to resolve.
Regards,
Kareemah Sulayman
Old Mutual Complaints Management
's updateReviewer Update
06 Dec 2019, 12:46Hi Kareemah Sulayman,
Thank yopu for the assistance;
Although I appreciate the assistance, it bothers me that Old Mutual is faster to respond to Hallo Peter than their own complaints e-mail facilities.
Does this not mean there is a big issue with your systems/processe?
Thank yopu for the assistance;
Although I appreciate the assistance, it bothers me that Old Mutual is faster to respond to Hallo Peter than their own complaints e-mail facilities.
Does this not mean there is a big issue with your systems/processe?
's update06 Dec 2019, 12:46
Reviewer Update
Hi Kareemah Sulayman,
Thank yopu for the assistance;
Although I appreciate the assistance, it bothers me that Old Mutual is faster to respond to Hallo Peter than their own complaints e-mail facilities.
Does this not mean there is a big issue with your systems/processe?
Thank yopu for the assistance;
Although I appreciate the assistance, it bothers me that Old Mutual is faster to respond to Hallo Peter than their own complaints e-mail facilities.
Does this not mean there is a big issue with your systems/processe?