(UN)RESPONSIVENESS TO QUERIES

Hi<br> <br> On 28.04.2015 I lodged an email via the website with regards to feedback required regarding a retirement benefit that is due to be paid out. I did not receive a response even though I supp**** all the necessary reference numbers and my ID number.<br> <br> On 29.04.2015 I lodged another email via the Old Mutual website once again asking for urgent feedback. Both times I received an automated response with a reference number but was furthermore ignored.<br> <br> Today, 07.05.2015 I received an email saying that my \relationship with Old Mutual could not be validated"with the information supp****. I was aked to supply my \""Full initials\"" Surely with the Old Mutual reference number and my ID number supp**** I could have been assisted. Or otherwise a call could have been made to ask for this. Why wait nearly 10 days to get in contact with me?<br> <br> I specified that the matter was urgent and if I could have phoned I would have done so. If I had known that the turn around time is nearly 10 days to get a reply I would have made another plan"