EM
Emmy M
1 reviews | Active since Dec 2020
26 Feb 2026, 21:11
Un allocated premiums but my account been debited
Unhappy client
I m very disappointed with Old Mutual, premiums debited but not allocated to my policy, I have sent emails to complaint department no one bothered to reply to my email or call me back.
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Replies (1)
Old Mutual's replyOfficial
27 Feb 2026, 00:21Good day Emmy M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply27 Feb 2026, 00:21
Official
Good day Emmy M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management