*****ulent/unauthorised policies opened under my name again

I am deeply disappointed and frustrated with Old Mutual regarding policies opened under my name without my knowledge or consent.

Since February 2026, I have noticed deductions of over R500 for more than 3 policies that I did not authorise. What is most upsetting is that this is not the first time this has happened. In 2024, I personally visited Old Mutual to lodge a ***** complaint regarding policies that had been opened under my name without my permission.

I have not visited Old Mutual since 2024, nor have I signed up for any new policies or authorised anyone to do so on my behalf. Yet deductions are continuing from my funds.

I request an urgent investigation into how these policies were opened, immediate cancellation of all unauthorised policies, reimbur*****t of all unauthorised deductions, and feedback on the measures being taken to prevent this from happening again.

This matter has caused me financial stress and I expect it to be treated with urgency.