DB
Dominique B
1 reviews | Active since Sept 2011
05 Oct 2024, 19:23
*****ulent unauthorized debit orders
I had a gap cover with old mutual, in 2020 i tried to claim a shortfall which was rejected. I told the consultant that I am canceling the policy because they dont cover the short falls as they advertised. Since August 2020 everytime every year they keep deducting my account. This after numerous emails to them to stop. I am goimg to report them to the ombudsman because they are doing *****ulent debit orders. Unfortunately the bank cannot stop the debit order as i did try
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Old Mutual's replyOfficial
05 Oct 2024, 19:27Good day Dominique
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,
Old Mutual's reply05 Oct 2024, 19:27
Official
Good day Dominique
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,