*****ulent Stop Order

1. On 5 March 2025 I wrote you an email, reporting a *****ulent stop order of R526 on my pay slip. The stop order was authorised without my knowledge nor consent. To this day, I have no idea how old mutual accessed my personal details. 2. You responded to my email and gave me the *** and promised to investigate the matter and pay me a refund. 3. You had not shared any investigation results nor refunded me by May 2025, and I followed at a branch, Galleria mall, since emails were a futile exercise. I was told that the system shows that my matter is under investigation and my refund will be paid in June 2025. 4. I followed up on 18 June 2025 via email and no satisfactory response was given. 5. Please urgently share investigation results with me and pay me a refund. 5 months is an unreasonably long period to sort out this matter.