MS
Mathapelo S
1 reviews | Active since Apr 2018
10 Jul 2025, 06:22
*****ulent sale by Old Mutual agent
I received a call on Mon 7 July 2025, true caller said Queen Langa,Old Mutual. The lady offered me a funeral cover that I refused but I received a notification from my bank saying I will have a debit order running on the 25th from my account ,of R375.00. I have a profile with them,so she used my existing profile to make a *****ulent sale. I even declined the Debicheck but somehow she managed to activate a debit order mandate ,to my bank, that I did not authorize. No FSP has the right to mess with the consumer's account and if they do, the FSCA must deal with them and make them pay a fine that they will never ever forget . Such people should not be employed in Finanxial services.
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Old Mutual's replyOfficial
10 Jul 2025, 07:55Good day there,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply10 Jul 2025, 07:55
Official
Good day there,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management