*****ulent practices

I called in old mutual to change my banking details. They mentioned I only have one policy, however there is a debit order for 2 policies on my account which I signed for. No one has a clue there about my other policy. Did someone cancel my policy but still debiting me for the last 10 years??? They keep cutting the call and transferring me to other departments that don't pick up. Useless service. I'm paying for a policy I'm not sure whether I have or not. This is *****ulent. Contact me immediately before I go to the ombudsman.