*****ulent policy. Usage of personal information for *****ulent purposes.

An Old Mutual representative *****ulently used my personal information to take out a policy that debits R494 directly from my persal. I fortunately saw that on the first (April 2025) month when I got my payslip and immediately called Old Mutual to make them aware of this and cancel the policy and request a refund and they told me I would have to wait to get MY MONEY that was *****ulently taken, but to my surprise they policy debited in May as well. I called multiple times to enquire and I was told that the policy was successfully cancelled and that my refund would automatically be processed after a month the money reflected on their side, come 14 June I still havent received my funds? I call again to enquire and the lady assured me that the funds were released on the 14 June 2025 and they would reflect quite soon on my end, a week goes by and I still havent received my refunds, I call again only to be told that I have to submit a ***** statement to corroborate my "***** allegation", why wasnt I told from the onset about all of this? I have to wait minutes on end and spend a lot of airtime just to get MY money? I am still waiting for my two months premium refunds with a total of R988. I have been patient and it is enough now.