1 reviews | Active since Feb 2023
*****ulent Policy under my name
I would like to express my disappointment and lack of trust in Old Mutual. On the 27th September I realized that there were two amounts (R102,96 and R41,60) that are being deducted by Old Mutual on my salary. On the 30th of September I went to an Old Mutual branch in Pretoria CBD(Church Street) to lodge a complain. The consultant who was assisting me told me that there were two funeral cover policies opened under my name. When I asked her who was the consultant who assisted me to sign up for those policies, she said the system does not show who was that consultant. Then she asked me to provide her with my payslips for November and December 2024 and also for September 2025. That consultant had the audacity to tell me that even after reporting the case, Old Mutual will continue to deduct for the next 6 months even if I've reported it. I'm so disappointed with the process Old Mutual is following in terms of dealing with *****ulent signings of their policies. Yes I do understand that an investigation should be carried out but there's no way that I'm going to wait for 6 months for Old Mutual to continue deducting my salary.
Regards Panya Evans Chabalala
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
