JM
Johanna M
1 reviews | Active since Dec 2021
20 Sept 2025, 12:47
*****ULENT POLICY SIGNED ON MY BEHALF OF WITH OUT MY PERMISSON
Old Mutual consultant and brokers are heartless. They have been signing up policies on my behalf since August 2024 and I have proof of that. They even go to an extent of deducting money directly from my salary advice. I went to the branch and they said I must bring all my salary advices from last year. They also showed me that someone signed the policy on my behalf but they still want me to bring the salary advices. I want all my money because I'm going to open a case of traud.
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Replies (3)
Old Mutual's replyOfficial
20 Sept 2025, 12:57Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply20 Sept 2025, 12:57
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
JM
Johanna M's updateReviewer Update
20 Sept 2025, 15:37I have proof that I never signed any policy and I want my money back. Iw will not pay search for any salary advices which I have misplaced.
I am going to cancel all my policies with your company.
I can even instruct my family and friends to do so.
I am going to cancel all my policies with your company.
I can even instruct my family and friends to do so.
JM
Johanna M's update20 Sept 2025, 15:37
Reviewer Update
I have proof that I never signed any policy and I want my money back. Iw will not pay search for any salary advices which I have misplaced.
I am going to cancel all my policies with your company.
I can even instruct my family and friends to do so.
I am going to cancel all my policies with your company.
I can even instruct my family and friends to do so.
Old Mutual's replyOfficial
21 Sept 2025, 00:52Good day Johanna M,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply21 Sept 2025, 00:52
Official
Good day Johanna M,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management