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Florah S

1 reviews | Active since Mar 2019

07 Oct 2025, 04:41

*****ulent policy

I discovered besides the policies I have, one of old Mutual consultants added more policies with bogus names as beneficiaries. Emails have been submitted requesting cancellation and Refund. There is no communication from them. It's been over a month. I have 4 other policies that I have with the that I know off at this rate I request cancellation thereof.

0
Replies (7)
Old Mutual
Old Mutual's reply07 Oct 2025, 10:32
Official
Good Day Florah, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered.
We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
Edit
FS
Florah S's update14 Oct 2025, 06:02
Reviewer Update
No contact still
Old Mutual
Old Mutual's reply14 Oct 2025, 09:03
Official
Good day,

we are sorry for the delay and are following up regarding this.

Kind regards,
Old Mutual Complaints Management
Old Mutual
Old Mutual's reply14 Oct 2025, 09:05
Official
Hi Florah,

we see that an email was sent to you on 07 October with feedback regarding this. Kindly reply direcly to the email and the team will further assist you.


Kind regards,
Old Mutual Complaints Management
FS
Florah S's update23 Oct 2025, 09:32
Reviewer Update
Good morning , till date no communication from Old Mutual
Old Mutual
Old Mutual's reply24 Oct 2025, 07:54
Official
Hi Florah,

We are very sorry for the delay. We are following up regarding this.


Kind regards,
Old Mutual Complaints Management
FS
Florah S's update01 Dec 2025, 09:27
Reviewer Update
Good morning,I believe I have old mutual enough time I request myrefund