*****ulent policy

On the email you sent, you said matter has been investigated and I should go to HR to stop deduction from my side. When I mentioned refund you stopped replying.

When can I expect them to get in touch?

The message you sent me states that you cannot refund me anytime soon I will have to wait for a month for the refund to be processed and there is nothing you can do unfortunately.

I do not know if you realise the depth of this matter. A year ago you opened a policy under my name and I had to suffer the consequences of not paying bills due to your actions. You took money from my account and never refunded me.

You are doing it again this year. This is unacceptable as my policies are bouncing due to your *****. You were unaccountable last year and you still aren’t taking responsibility.

You opened a *****ulent policy under my name and deducted from my payslip. You did it again this year and you are not willing to take responsibility for that.

My bills remain unpaid as you have made unauthorised deductions. I have never had any policy with Old Mutual and I will never have any policy with you. You are not reputable.

You investigated a year ago and concluded that indeed the policy was *****ulent and you still did not pay back the money you deducted *****ulently. You are doing it again and I have to wait for 30 days. Who will pay my bills? Y

You are saying this here for content, you never get back to me. The only response you give me privately is “unfortunately there is nothing we can do” I will not wait for another unfortunate response. Respond here now I demand a constructive response now!!

You have since said you will keep in touch and you only rep**** once stating that it was unfortunate that I have to wait for 30 days and there is nothing you can do.

I have sent proof of bank account and I demand that you send my money back now!! Urgently