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Ncumisa X
1 reviews | Active since Aug 2019
08 Jul 2025, 23:07
*****ulent policies
My name is Ncumisa Xego ID NUMDER ***. I want to lay a complaint against old mutual. I had a family policy which coverd me and my children . What I have picked up recently that policy no longer exist instead new policies have been opened without my consent one has a premium of R550 and the othe one is R188 .
Al I want is the money I paid for all these years for that policy and I want these two policies to be cancelled also and be refunded by old mutual.
I did complai at old mutual but up until now there is no response
Hoping to hear from you soon
N.. Xego ***
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
09 Jul 2025, 07:26Good day Ncumisa X,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply09 Jul 2025, 07:26
Official
Good day Ncumisa X,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
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Ncumisa X's updateReviewer Update
14 Jul 2025, 15:23I am disappointed I still need an explanation the policy deducted 559 for 11 months but old mutual paid R544 am still dissatisfied I want all my premiums back . When am.calling old mutual am being transfered from call to another .
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Ncumisa X's update14 Jul 2025, 15:23
Reviewer Update
I am disappointed I still need an explanation the policy deducted 559 for 11 months but old mutual paid R544 am still dissatisfied I want all my premiums back . When am.calling old mutual am being transfered from call to another .
Old Mutual's replyOfficial
14 Jul 2025, 15:33Good day, Ncumisa.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply14 Jul 2025, 15:33
Official
Good day, Ncumisa.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
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Ncumisa X's updateReviewer Update
14 Jul 2025, 15:39I received an email saying policy is canceled I should expect the money within 3 t9 7 day but when I called the head office I was told that the policy is still active
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Ncumisa X's update14 Jul 2025, 15:39
Reviewer Update
I received an email saying policy is canceled I should expect the money within 3 t9 7 day but when I called the head office I was told that the policy is still active
Old Mutual's replyOfficial
14 Jul 2025, 15:43Good day, Ncumisa X.
We can assure you that one of our consultants will reach out to you to assist you further.
Regards
Old Mutual Complaints Management
We can assure you that one of our consultants will reach out to you to assist you further.
Regards
Old Mutual Complaints Management
Old Mutual's reply14 Jul 2025, 15:43
Official
Good day, Ncumisa X.
We can assure you that one of our consultants will reach out to you to assist you further.
Regards
Old Mutual Complaints Management
We can assure you that one of our consultants will reach out to you to assist you further.
Regards
Old Mutual Complaints Management