nK
nthabiseng K

1 reviews | Active since Mar 2015

23 Oct 2025, 13:34

****! *****ulent policies at my expense!

No feedback or updates on ***** case for 3months. I reported *****ulent policies being opened in my name and premiums deducted directly from my salary (stop order). It's been 3 months of a so called investigation. The last correspondence was when they asked me for policy numbers. Like what the! How am I supposed to know that, I didn't take out those policies. And every month a new *****ulent policy is added. The branch consultant couldn't be bothered as they keep on telling me it will be sorted and the money will be paid back to me. At the pace of this investigation it looks like I will soon loose all my salary to old mutual. What's strange is they tell me that they don't see where the money is being paid to. They don't want to print for me the policy forms on their system (with ***** signatures) and they refuse to give me the names of the "financial advisors" who registered these policies. Seems like it's a tight syndicate where everyone is benefiting at my expense. My personal information is vulnerable at old mutual and it's sad to be ****med by a company whom many citizens have be loyal to for decades. Old Mutual's loyalty to us clients is Zero.

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Replies (3)
Old Mutual
Old Mutual's reply23 Oct 2025, 14:22
Official
Good day Nthabiseng,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
nK
nthabiseng K's update23 Oct 2025, 18:40
Reviewer Update
I have responded to the email with the CEB ref no where all the documents and information you require are attached on that incident no.
Old Mutual
Old Mutual's reply23 Oct 2025, 19:26
Official
Good day, Nthabiseng.

We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management