*****ulent policies

I’m extremely disappointed with how Old Mutual has handled my case. I’ve never app**** for any policies with Old Mutual, and yet they have been deducting money from my Persal account for two policies, one dating back to June last year, and another that began in May this year.

I went to old mutual and formally cancelled the two *****ulent policies almost a month ago. Despite this, I’m still being debited monthly (R500 in total), and no refund has been issued. I have never submitted any payslip or authorized any debit order with Old Mutual.

After receiving no help from a branch in the North West, I went to the Brooklyn Mall branch. I was told the policies were cancelled and a refund was being processed. However, both policies continued to debit my account on payday.

At this point:

The policies have not been cancelled as promised.

I have not received any refund.

I continue to lose money monthly through unauthorized debits.

This is unacceptable and feels like financial abuse. I want Old Mutual to:

Cancel both policies immediately.

Provide written confirmation of cancellation.

Refund all the money deducted from my Persal account.

Investigate how these policies were *****ulently opened in my name.

Please treat this as urgent and provide immediate resolution. I am also considering taking this further to the Ombudsman for Long-term Insurance if this matter is not resolved promptly.