*****ulent policies

I am extremely frustrated and disappointed with Old Mutual. Earlier this year, I discovered that a policy had been opened in my name without my authority, and my signature was allegedly forged. An investigation confirmed that the policy was *****ulent, yet I am still waiting for two outstanding premiums owed to me despite repeated follow-ups.

Then, in July, ANOTHER policy of R222 was opened without my authority. I immediately requested cancellation, but Old Mutual failed to cancel it and deducted the R222 again in September.

I am honestly exhausted and extremely frustrated. I cannot keep waiting for another investigation while my money is being deducted. I want my money back, the unauthorised policy cancelled, and this matter resolved urgently.

I have been an Old Mutual client since 2013, and this experience has left me extremely disappointed and questioning how I can trust Old Mutual going forward.