YP
Yolanda P

1 reviews | Active since Sept 2018

20 May 2025, 09:04

*****ulent Policies

I reported *****ulent policies and deductions on my Payslips in March. To my surprised they deducted 3 months worth of money dating back to December, I recieved only 1 month pay back. I visited the branch in Heidelberg Mall, Gauteng and was told the case is still being investigated and I would not get my money until then. I've been patient enough now and Noone has called me regarding the investigation and how far it is. I want my refund as this is their mistake and not mine. It's going on month 6 in June and still no communication from them. Bad service and I want my refund.

0
Replies (1)
Old Mutual
Old Mutual's reply20 May 2025, 09:11
Official
Good day Yolanda,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Kind regards
Old Mutual Complaints Management