AR
Andani R
1 reviews | Active since Jun 2014
23 Jul 2025, 20:26
*****ulent Policies
A policy was opened *****ulently in my mother’s name and premiums were deducted from her salary. Upon noting this, she visited the Thohoyandou branch for this policy to be stopped and her money to be refunded. To this day, she has not received her refund and it’s been more than 2 months
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Old Mutual's replyOfficial
24 Jul 2025, 06:22Good Day Andani, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply24 Jul 2025, 06:22
Official
Good Day Andani, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management