*****ulent membership on OLD MUTUAL

I was *****ed in June 2024 by old mutual and called to cancel the *****ulent membership, I comp**** with all that they said I must do (getting a statement from the police, giving them all the details they asked for in the form) but my payslip still reports that the *****ulent policy has not been cancelled. I called a few times again and I’ve been told to wait for the investigation even though I have proven that the policy is not mine and provided the needed proof. I asked them to cancel the R432.00 deductions but they still said I must wait for the investigation WHILE MY MONEY IS STILL BEING DEDUCTED EVERY MONTH! This is not fair and it is daylight *******! I want my money BACK and I need that policy cancelled. Cost of living in South Africa is high and I cannot afford to just give away R432.