*****ulent life cover by Old Mutual Broker

Old Mutual hires *****sters as their brokers to sell their services to their customers.On the 26th of March 2026 my husband received a call from an Old Mutual broker named Advice Mukasi as he has a life cover with Old Mutual. As he is self employed he has no consistent salary and we agreed that the premiums will be debited from my account as I have a consistent salary.Then on the 15th of April 2026 I visited Old Mutual to cancel my long life cover I had with them, to my surprise I had 2 life covers but I only knew about 1.Then I asked the consultant how come I had 2 life covers he then explained to me that the other one was initiated in March. Then I wrote an email to Group Forensic Services alerting them about a *****ulent life cover taken under my name by the Old Mutual broker, I only received an acknowledgement of recipient. I then visited the branch to inquire about my case, the consultant who assisted me advised that I need to lodge a complaint at the branch. Moreover I did lodge a complain and was advised that I will receive feedback within 5 working days which I did not receive. After 3 weeks I visited the branch again for follow up and the consultant was surprised that I did not receive the feedback as yet. He then took it upon himself to do follow up. Only on the 13th of May 2026 I received an acknowledgement of recipient from Old Mutual. However they still debating from my persal without my consent, even though I lodged a complaint regarding the *****ulent life cover in question.This has affected my affordability even after trying to engage Old Mutual several times via telephone as i was not getting satisfaction from emails and visitations to it's branch.