*****ulent funeral policy

I'm utterly disgusted with the service I've received from old mutual. It's the second time that a *****ulent funeral has been opened under my name. The first 1 was in January 2025 while I was in hospital, now another 1 has been opened on the 25th of March. I'm tired of filling in cancelation forms and making phone calls with my airtime. This clearly shows that my information is not safe and is being compromised. There's a broker whose busy opening funeral policies *****ulently. To make it worse these policy payment methods are via stop order. Funeral cover was going to deduct almost R500 off my salary if I didn't receive and open the policy document. I'm being sent from pillar to post with no assistance. What makes it worse is that I don't have any products with old mutual. I cancelled my policies with them 3 years ago. I'm fed up and I'll also be reporting this to the insurance ombudsman