*****ulent Funeral Cover and ******** Deductions - Request for Arbitration

My name is Amanda Mkhwananzi, and I am writing to bring to your attention a matter of utmost urgency and concern involving Old Mutual.

We recently learned that my mother, Zoliswa Maggie Sokwanqa, has been a victim of a *****ulent scheme orchestrated by one of Old Mutual's consultants. It appears that this individual, using false information and my mother's personal details, ********ly opened a funeral cover in her name for a person she does not know.

The policy in question was initiated on 01/01/2012 with an initial premium of R130, and over the course of 12 years, it has escalated to R156. It is disconcerting to note that my mother has been making monthly payments towards a policy she never signed up for, and the signature on the documentation does not even match hers.

This situation has caused financial distress and raised serious ethical and legal concerns regarding Old Mutual's internal processes and the integrity of its consultants.