*****ulent deductions on persal

There are 3 policies that are opened and deducting on my policy the first policy. I first noticed this in June 2023 but did not have access to my sister-in-law's death certificate until November 2023. I went to a branch to be assisted in that regard on the 6th November 2003. I was told that I will be contacted if there is anything needed from my side. I was also told that the process takes about three months. 18 December 2023 I got an email that said that there are outstanding documents that need to be submitted. by this time I was already home (Rural Eastern Cape). I came back Jan 2024, went to the branch there I was told to make an affidavit to be submitted on the app. I could not submit it I end up calling the call centre number no one could help, they kept on dropping the calls. I am writing this in hopes to be assisted. It is stressful and I am loosing a lot of money that i need to be refunded. This is *****.