PJ
Pamella J
1 reviews | Active since Nov 2017
10 Sept 2025, 15:12
*****ulent deductions by Old Mutual
Bad experience sold mutual deducted funds from me for policies I did not open and authorised
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
10 Sept 2025, 15:24Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply10 Sept 2025, 15:24
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
PJ
Pamella J's updateReviewer Update
10 Sept 2025, 15:35I have already been asked to provide proof of bank , payslip and identity documents and I was told I would be refunded within 7days and my worry is that this deduction happened on the 15 of August from persal and it’s torwards another 15th of September so I’m worried that they will deduct again
PJ
Pamella J's update10 Sept 2025, 15:35
Reviewer Update
I have already been asked to provide proof of bank , payslip and identity documents and I was told I would be refunded within 7days and my worry is that this deduction happened on the 15 of August from persal and it’s torwards another 15th of September so I’m worried that they will deduct again
Old Mutual's replyOfficial
10 Sept 2025, 15:41We note your comments and concerns, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply10 Sept 2025, 15:41
Official
We note your comments and concerns, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
PJ
Pamella J's updateReviewer Update
25 Sept 2025, 14:34I’m still waiting for Old Mutual with their feedback I still have not gotten my refund yet it’s over 30 days since they have deducted from me without rmy authorisation
PJ
Pamella J's update25 Sept 2025, 14:34
Reviewer Update
I’m still waiting for Old Mutual with their feedback I still have not gotten my refund yet it’s over 30 days since they have deducted from me without rmy authorisation
Old Mutual's replyOfficial
25 Sept 2025, 15:18Good day, Pamella J.
We completely understand your concern. Please note that our team is still attending to your case and will provide you with feedback directly via email. We’ll ensure this remains a priority until it is resolved.
Regards
Old Mutual Complaints Management
We completely understand your concern. Please note that our team is still attending to your case and will provide you with feedback directly via email. We’ll ensure this remains a priority until it is resolved.
Regards
Old Mutual Complaints Management
Old Mutual's reply25 Sept 2025, 15:18
Official
Good day, Pamella J.
We completely understand your concern. Please note that our team is still attending to your case and will provide you with feedback directly via email. We’ll ensure this remains a priority until it is resolved.
Regards
Old Mutual Complaints Management
We completely understand your concern. Please note that our team is still attending to your case and will provide you with feedback directly via email. We’ll ensure this remains a priority until it is resolved.
Regards
Old Mutual Complaints Management