*****ulent Activity by Old Mutual

Old Mutual committed a *****ulent activity with my life cover and disability policy that I took in the year 2010. They duplicated both the polices so in total it was four policies instead of two. I finally discovered the *****ulent transactions in January this year (2024).

I then reported the *****ulent activity to Old Mutuain January 2024 and requested an investigation. The investigation findings confirmed the *****ulent activity. I was then promised my refund in August 2024. Until todate I have not received my refund. I have written several emails to Complaints Department, Enquiries Department, Claims Department and Arbitration Department all to no success. I have called Old Mutual everyday since 10 September 2024 and been given empty promises since September until todate I am so disappointed with the treatment I have received from an insurer whom I once believed to be reliable and trust worthy. I have taken various policies from Old Mutual including investments and funeral covers as far back as 2010. My recent experience with them have confirmed the negative reports I have heard from other consumers. Not only has Old Mutual ****** my premiums from me as far back as 2010 but they have further violated my consumer rights to receive redress.

This is so disappointing and proves that there is no respect and honour for Consumer Protection Act by some of these service providers.

From Nombulelo Zondi