*****ulent activities and disappearing of Policies

Old Mutual is a horror movie, I'm experiencing a very bad service from them, I have a Compressive funeral cover and a standard funeral cover for my mother but for some reason, the compressive funeral cover keeps on disappearing.

This is now my second time calling about the same problem but the subscription is being deducted from the Stop order but, I'm being told that i surrendered the comprehensive policy by the call centre attendant, when i asked when did i surrender that policy, he said he will transfer me to the relevant department which I'm still holding on the line 30 minutes later without any attending to me.

I also registered a ***** complaint when i noticed that someone opened a funeral cover under my daughter's name for R60 000 which that policy replaced both funeral cover for my mother, they gave me the reference number and i never heard any feedback after that.

But i noticed both policies were reinstated for my mother, there's some *****ulent activities happening at old mutual