*****ulent Activities and bad customer service

Money had been ****** from my Money Swipe account in December(9 - 10 December) and still nothing had been done. I reported the matter when it first happened, closed my account, opened a case, and followed through with the suggested steps to report ***** on my account. I was told to give them 14 business days for the forensic investigators to check my case. Nothing has been done, no one has contacted me about an update, nor have I even gotten a single rand back as a refund. It even feels like the company itself helped themselves to my money. I don't understand how it can be 3 months into the new year, and no one has reached out to me, no one has said anything and whenever I keep calling to find information, I'm told it's still under investigation. No one is saying nothing. No emails, no calls, nothing. Absolutely wrong.