RM
Robin M
1 reviews | Active since May 2023
27 Jan 2026, 11:47
*****ulant activitiy and ******ion.
I had a retirement annuity at Old Mutual for over 25 years. It matured in January 2026 and all funds have disappeared from the online website. I have called and written several emails requesting the where about of my funds with not response. I then get a call from financial advisor requesting 3,5% to transfer my funds into a new fund. This is ******ion and *****. I simply want my funds that I have diligently paid for 25 years. Please can someone senior urgently contact me to resolve or I will institute legal action against Old Mutual.
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Old Mutual's replyOfficial
27 Jan 2026, 12:40Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply27 Jan 2026, 12:40
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management