U Justice, unfair service, empty promises

Today is day 4, day 3 if we talking about working days since I placed a claim for my mother's funeral plan, a funeral which clearly stated that Wil be commencing with yesterday the 15th. And regardless of me stating the date, all deaths right now are treated as covid cases, and covid funeral regulations state funerals need to be commenced within 3 days!!! STILL I HAVE NOT RECEIVED A PAYOUT. instead I received a call from the Old mutual Pavilion branch yesterday AFTERNOON stating their experiencing network issues. So what was suppose to happen to my mums buriel?? If I had not had the support from my family we would stil be waiting on them to commenced with the funeral. What about those families with no other solutions? Old mutual thank you for your unreliable service, no wonder a few years back that family ended up dragging thier family members body at their door step. I am withdrawing all investments and covers I currently have with you as soon as possible. This is not right