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ASHLEY D

1 reviews | Active since Nov 2022

05 Nov 2022, 10:09

****ty Service from Useless Old Mutual Staff- Gandi Square

I should actually review them as a 0 because of the ******* shiity services they give , from your receptionist who has the worst attitude to your consultants who know nothing. On the 7th of October I withdrew money from their ATM at gandi square. I withdrew R450 , and realised that the other R200 was torn and cut it looked really bad but since i wad in a hurry i left and thought hopefully i can but with that money somewhere. … i tried to buy with it , 3 different shops declined, tried to deposit it back , ATM didnt accept it . thats when i realised that i need to go back and return it to that branch. I went and i was told they off line they couldn’t print the form i needed to fill in. i kept going back and they kept giving me the run around.on the 11th thats when i got the form was given a reference and i was told within 2 weeks it will be sorted , the other consultants said in a month . Till today i still have not received my Refund of R200. Im slowly losing it , as i need that money

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ASHLEY D's update08 Nov 2022, 06:42
Reviewer Update
Yesterday after exposing Old Mutual Gandi square on hello peter ,I got a call from A lady from that branche asking what happened. which makes me wonder what about people who dont go through hello Peter platform. do they even bother to help them. So I explained to the lady then her response was , they will not be refunding my R200 note which came from their ATM torn and damaged. Apparently “it is not an ATM fit note”according to Chuene Nkoko and apparently I took too long to return their note .I was suppose to return it after 30 minutes according to them i mean how ridiculous. They not even considering the fact that on the Monday when i went there i was told they offline twice and they could not print. My complaint was only processed on the 11th. Now im being told my R 200 will be returned to fedility. How the **** is that fair , my hard earned money. And why was it not disclosed on the day i logged a complaint that i was too late. All i want is my R200 refund. I even went further yesterday and reported their branch to Ombudsman! I will not back down from this , I am disgusted at how they treat customers and what ****es me off is how *********** they are , whose fault is it that “an unfit note” was inserted in their bank. I want my money back and i will not get tired of complaining. I am a student whose also currently writing exams , thats my transportation money that they are refusing to refund.