****ty service from old mutual

Item: Old Mutual
Rating: 1
Author: Tembela T

****ty services I'm getting from old mutual while I'm mourning my child...this company doesn't want to pay out the claim that I did over a week ago and I'm being told that no one can assist me because the claim is sitting with the funeral department and no one is willing to give their contact.

Helpful (0)

Replies (3)

Old Mutual's replyOfficial

17 Jun 2022, 11:42

Dear Tembela

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Bilqees Carelse
Old Mutual Complaints Management

Best regards,

Old Mutual's reply17 Jun 2022, 11:42

Official

Dear Tembela

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Bilqees Carelse
Old Mutual Complaints Management

Best regards,

Tembela T's updateReviewer Update

17 Jun 2022, 16:48

Still not assisted by old mutual. Just hope and that no one from my family dies while I'm still with them...very frustrating service and they do not care

Tembela T's update17 Jun 2022, 16:48

Reviewer Update

Still not assisted by old mutual. Just hope and that no one from my family dies while I'm still with them...very frustrating service and they do not care

Old Mutual's replyOfficial

13 Jul 2022, 09:23

Dear Tembela

We are sorry to hear about the service experience. We have followed up on the matter and will provide an update.

Regards
Bilqees Carelse
Old Mutual Complaints Management

Best regards,

Old Mutual's reply13 Jul 2022, 09:23

Official

Dear Tembela

We are sorry to hear about the service experience. We have followed up on the matter and will provide an update.

Regards
Bilqees Carelse
Old Mutual Complaints Management

Best regards,