****TY CUSTOMER SERVICE

One start simply because I cannot give zero stars. I have been in the process of trying to get a foreign payment into my account for over 3 weeks now. Number 1, I didn't know what I needed to fil in forms to get a foreign payment ino my acount. I got paid then waited a few days to get a call to ask where the money is coming from, as most banks do. But this didn't happen so I called OM to ask them if they can see the payment and then I was informed I needed to fill in foreign exchange forms. I filled these in and sent them back, and was advised that they have been sent to the relevant department to be processed. Number 2, I waited as I was told it can take up to 5 days. Day 3 I followed up and was told the same thing: "we have followed up with the relevant department, we will let you know". Day 7 I email again, nothing... So I call the bank and they we don't know, then I am asked to send a contract of employment to show that I work for the said company. I sent that, after a full 7 days only then does someone see that one of the forms I filled out was blank (because of the formatting it erases information, so I had to save it differently) so I sent that. Then it was a back and forth of filling in different sections. Three days later I am advised that they cannot find the money and they need a UETR and MT103. I requested that from my employers, and sent in a new payment to be processed as I waited for the above. I called the bank daily because they would NEVER give me any feedback if I didn't call, mind you, you cannot speak to that part of the bank over the phone, only over email, at which they reply a day later if you are lucky. Now the issue is that I used the 'incorrect' swift code, I used the swift code they have online! they don't even have the swift code on their websitee if you search it, I was given this new code after I called the bank!??? I am being told that my money may be somwhere in a different part of the bank, but they cant find it? Uhm, how? it is YOUR bank, how hard could it be to find money sent specifically to my bank account????? I have two paychecks that have not been credited to me, and al I get is we are following up!!! The customer service has been poor and the people helping me are only the banking side who cannot actually do anything because it is a different department that must assist me! I have been on the phone with OLD MUTUAL EVERYDAY FOR TWO WEEKS NOW! What a **** experience