PK
Phakama K
1 reviews | Active since Feb 2023
22 Nov 2024, 12:55
Twopot withdrawal complaint
I app**** for withdrawal on the 2nd Oct till to date I'm still waiting. I have been phoning every 2nd week for an update as they are not responding to my emails. My request has not been action it's still pending g on their system after 54 days waiting for IT to resolve it . One would swear they used up all our funds and still generating them for payouts. I'm so disgusted buy Old Mutual their service is getting from bad to worse
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Old Mutual's replyOfficial
22 Nov 2024, 13:39Hello, we sincerely apologise for the frustration and inconvenience you’ve experienced with your withdrawal request. We understand how important this matter is to you and appreciate your patience during this time.To resolve your issue as swiftly as possible, we will ensure that your complaint is prioritised.
Old Mutual's reply22 Nov 2024, 13:39
Official
Hello, we sincerely apologise for the frustration and inconvenience you’ve experienced with your withdrawal request. We understand how important this matter is to you and appreciate your patience during this time.To resolve your issue as swiftly as possible, we will ensure that your complaint is prioritised.