Two pot withdrawal take too long to pay

Submitted two pot withdrawal last week Monday the 02/03, On the 6/03 I got a message that they have received feedback from Sars regarding my tax and that they are working on getting my money to me, that was the last message from old mutual since then no updates have been sent, today it's the 11/03, I'm still waiting for my money to reflect, I want to know how long does it take for old mutual to process our money, because clearly the delay is on their side. I need that money and I have a reason why I made a withdrawal, a person just don't make a withdrawal for no reason, I have an emergency that I need to take care of, I want to know how long should I wait until I receive my money, old mutual never fails to disappoint, paying late as usual and dragging their feet, it's really unacceptable, I Withdraw last week Monday already and still no funds, it's a pity that one cannot choose where they invest their retirement but our employer does, I would have taken my retirement somewhere else because old mutual service always sucks, they are always proving themselves wrong, so disappointed with their service