1 reviews | Active since Oct 2024
Two pot withdrawal run around
On the 17th September 2024 I sent through my application for my two pot withdrawal. Till today I have not received my money. I have made numerous calls, talked to 20 different agents, gone through to the complaints department, and all ive gotten is the run around. New excuses everyday, new stories.
The latest story is that my application got "stuck" in the system. Before this it was my banking details to be verified, SARS took out my tax portion on the 05th October and 25 days later I have still not received my money. The turn around time is meant to be 30 days!
Absolutely disgusting customer service.
Gone through complaints, got one call about escalation and prioritization, and then absolutely nothing.
Now when I call no one can help because only complaints can touch my application,
So basically no help at all. I have to beg for money that is my right.
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Delia Smit
Old Mutual Complaints Management
Best regards,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Delia Smit
Old Mutual Complaints Management
Best regards,