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Phemelo B

1 reviews | Active since Sept 2020

04 Nov 2024, 06:23

Two pot withdrawal nightmare

I have been a client of Old Mutual since September 2008. Given the products I have with them, I am lucky not to have needed to claim anything from them. When the two pot retirement kicked in thought to myself that I should try to claim some on the money I have been paying. Little did I know that Old Mutual would become this inept, ***********, dishonest, uncaring and frankly disgusting organisation. I withdrew on 19 September 2024, today is 04 November 2024 and nothing has been paid. I called the call centre many times with their line of disrespect saying "we have escalated to the back office". its been over 40 days without any indication that my issue is receiving attention. I believe that the back office does not exist. Since my withdrawal Old Mutual has diligently deducted premiums from me two times yet they have not paid me. CAn we get assistance please. I have a funeral policy and life cover with Old mutual. This experience made me fear for my children should I pass away. Old Mutual will not pay them in time for their immediate needs. I have therefore requested that in the event of my death, before burying me, they should take my corpse to the offices to ensure that their claim gets immediate attention.

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Replies (3)
PB
Phemelo B's update12 Nov 2024, 08:51
Reviewer Update
It is clear and apparent that we will never get our money from Old Mutual. You have clearly shown your clients that we are nothing but numbers on a screen. Since 19 September 2024 I have been waiting for you to at the least show that you are working on paying me but no. Since your private reply nothing, absolutely nothing has been done to resolve the issue. I keep reading the complaints from different people both here and other social media platforms. people are not being paid. Were we ****med in having retirement annuities with Old Mutual? its starting to feel like that.
PB
Phemelo B's update19 Nov 2024, 12:27
Reviewer Update
19 November 2024 marks two months since I did my withdrawal. We are way past the days they had promised to pay out my claim/ withdrawal. The lies keep coming though, from you will be called to we are dealing with this as a matter of urgency to we understand your frustration etc. All manner of good PR English is used to make themselves seem like a caring organisation. What a calamity this has been. OLD MUTUAL is literally refusing with our money. it cannot be that when other organisations pay withdrawals within 3 -7 days I'm still waiting way beyond 60 days. No excuse or reason makes any sense except that you are a ******** syndicate hellbent on causing your clients distress with your lack of action and communication. This has been theft on a GRAND SCALE and I too will be taking it up with the FSCA and PFC. The distress caused by OLD MUTUAL has gone beyond disrespect to inconsideration. No matter the lies you are going to say, Liam Williamson will be known as a CEO who led his organisation to failure.
Old Mutual
Old Mutual's reply20 Nov 2024, 08:05
Official
Hello, thank you for reaching out and sharing your experience with us. We sincerely apologise for the frustration and distress you've encountered regarding your withdrawal and the lack of communication from our team.We’re sorry to hear that you feel this way about our service, and we want to assure you that we are committed to addressing your concerns, we will escalate this matter to ensure it receives the urgent attention it deserves.