Two-Pot Withdrawal Issue

I have been attempting to withdraw from the two-pot retirement system for the past two weeks. Each time I reach the final step—where I am required to accept the terms and conditions, the system displays an error message stating: “Please try again later.” Despite multiple attempts over several days, the error persists. Eventually, the system began displaying a message saying: “For security reasons, your request cannot be processed.” I contacted Old Mutual for assistance, and although several consultants tried to help me submit the request via the website, we continued to encounter the same error. Multiple representatives have called me and attempted to resolve the issue, but the request still cannot be submitted. The last person from the IT department informed me that I would be able to submit the request after 72 hours. However, I have not received any follow-up communication, and the issue remains unresolved. This situation has become extremely frustrating. I am unable to access my funds, and it appears that no one from Old Mutual is taking further steps to assist or provide clarity. I would appreciate urgent intervention to resolve this matter and a clear explanation of why my withdrawal request cannot be processed.