Two-pot withdrawal failure

I submitted my two-pot withdrawal 11 days ago, up to now I have not received the falsely promised feedback via email, sms or whatsapp. When I called to inquire the status of my request no one at the call centre could assist me they however did advise me to check on the WhatsApp channel which I did but there is no such link on there. I also cannot determine if Old Mutual has requested my tax directive from Sars. This is becoming a alarming for me. Should I move my retirement annuities to another company? Also I have numerous friends who requested their withdrawals from other companies and they have already received their money. Why doesn't Old Mutual keep to the initial 7/8 day period as stated.