Two pot withdrawal error on whatsapp
I'm trying to make a two pot withdrawal, but at the very last step it just says "Oops, something went wrong, try again later." I have done this multiple times now and I get the same error. Please fix this!!!
I actually tried lodging a query via email but Old Mutual just sent me an automated email response telling me to refer to the website for two pot info. Didn't even bother with my query. How is this treating the customer fairly??? I do not appreciate your AI analyzing my query and then giving me an answer when it doesn't even address the issue I'm having. Thus now I'm forced to use Hellopeter in the hopes that a human sees my query.
I'm very unhappy. And also why is Whatsapp the only way to apply for the two pot withdrawal? Anyway, can you just fix the error that whatsapp is giving so that I can do my withdrawal please?
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We appreciate your patience and are always here if you need anything else.
Kind regards
Old Mutual Complaints Management
We appreciate your patience and are always here if you need anything else.
Kind regards
Old Mutual Complaints Management