Two Pot Withdrawal disaster...

If I could offer less stars I would! :-( Submitted my two -pot claim on 18th of September and to date I still have not receive my money. After numerous follow ups the explanation was the money was transferred in error to the wrong/old account and it was being looked into and once sorted the money will be transferred to the correct account. If I didn't follow up then I didn't get a response or feedback. Only when I put a complain on the Facebook page for someone to respond. My issue is with the Complains Department but to my dismay all I keep getting is the issue has been 'escalated' to the finance team. What does that even mean to a client? It really doesn't explain - Where is my money? There is no timeline even now when this money will reach my account. I have reached the end of my patience. Surely - even with errors that have happened it cannot take almost 3 months?? If there is an internal error - why are the clients the ones that are suffering? To be told once a week that my issue is escalated doesn't meant anything to me - it just feels like delay tactics on Old Mutual part. I'm tired of the excuses and being told my issue has been escalated. I just want my money ...