Two Pot Withdrawal Application.

I made a withdrawal for two pot application awhile ago but no funds have been paid as yet. On the 08 of October this year I got my tax directives via the WhatsApp and thought the funds will be available soon. To my surprise, days went by without any payments happening. Contacted Old Mutual Two Pots help line to enquire regarding the delay to my payment and to find out later on that Old Mutual have paid the funds into a closed banking account and not the banking account I furnished when doing the withdrawal. I went to FNB to seek a letter stating that the account that Old Mutual had paid the funds into was closed and I sent it back to Old Mutual. I later made follow ups myself to find that Old Mutual was doing an investigation regarding their blunder. I’ve been told that there’s this back office dealing with such things but to my surprise they can’t even solve their mistakes. It’s been 14 days without any clear indication of when will I receive my funds. I’ve been told that the matter will be escalated further on and I will be contacted regarding the payment of the funds but up until now nothing has happened. Sent numerous emails to confirm my banking details to try and resolve this issue but hey, nothing. Old Mutual get your act together.