Two Pot Useless Staff

Other references

Level 2 - CEA*** Me Bernice Salmon - ([TWOPC***7])

Stop using the word Investigation as if you are part of the Hawks. Also tell your team to not send me emails using The "Investigating" word and sort the matter out. I will not take any calls or communicate via email - We will do it here!

This is from 23 October from Old Mutual
Old Mutual: Dear Bernice, we apologise for the delay in processing your Savings Pot withdrawal request (***-1). Due to system issues, we're behind schedule. We're on it though and working to resolve this as soon as possible to ensure your funds reach you. Thank you for your patience. FSP&Ins. Ts&Cs apply.

Nearly a month ago, so don't you think it's enough time for "Investigating"

You will also do all communication here, not via my email and not via phone. Old Mutual had enough time. ****** discusting

Oooh come on. Phoned once, when I am not available and I said to not contact me via phone or email. I want feedback here.

So, since 23 September 2024, this is all I get.

Good day Mr Salmon (Miss maybe)

Thank you for your email dated 14 November 2024 (No, 7 November 2024)

Mr Salmon,We sincerely apologise for the delay in replying to your inquiry. Due to a high volume of messages in our mailbox, our response times have been longer than usual. (2 momths)




We are currently experiencing delays in processing withdrawals, and please be assured that the issue has been logged. ( No real response, as to my issue, just an overall delay excuse) ( nothing concrete....)

Our Business Team is actively working to resolve the matter.



We deeply regret any inconvenience this may have caused and appreciate your patience as we work to resolve the situation as quickly as possible.



Thank you for your understanding.

Is there ab's no way to see where and what the problem is, if you track my payout with my reference number. 2024 and Old Mutual seems a bit behind in Technology.

What I don't get is, is seems like everyone using the investigation term, as if it's a major case. First of all, I doubt that anyone actually log into my policy to actually try to see what is going on. Why do I say that? Well, if you call me sir, you are not in my policy to see my details, right? No one can actually tell me what the problem is. The human race actually have trackers to track animals, you see, but somehow within the age of AI and The Internet, no one can track where the problem is? So, what it tells me, 1) It's either Old Mutual's system is not up to scratch 2) The staff has not been properly trained.

Which one is it?

Still no concrete feedback.

Some elephants are pregnant for 22 months. I don't mind waiting, it's the clear and open communication that is important, at least I know there is no problem that will hinder my payout.

Thank you

Hello,

So after many emails, this is what I got for a response today.



Good day

According to our system, the funds has been paid to you on the 15/10/2024.

Kindly provide a 2 month bank statement for October and November if payment of ***x, ***xx, ***xx and ***x has no been received.


Hi, Just had a look. No, no payment, but last time, I first received a PDF layout and three days after that received the money. Thank you for your communication. Show quoted text

HelloYou don't seem to understand. Yes, I did receive the Payment of ***xx but that was for Policy 1 not Policy 2. I have said this on numerous occasions, here on email and on Hello Peter. I am attaching, yet again, the two pot payout for both Policies. Herewith also sms from Old Mutual. Old Mutual: Dear Bernice, we apologise for the delay in processing your Savings Pot withdrawal request (***-1). Due to system issues, we're behind schedule. We're on it though and working to resolve this as soon as possible to ensure your funds reach you. Thank you for your patience. FSP&Ins. Ts&Cs apply.This is becoming a real nusance and just feel like dropping everything. Show quoted text

Good day,
Please find attached screenshot of message from Old Mutual on 23 October 2024. This was after first payment on 15/10/2024.
There are two payments.
Savings Pot oneSavings Pot two.
I have sent my statements through. Did you receive them?
Regards Show quoted text

Good day,Please fine attached PDF of Breakdown for first payment. Yessss, I have received the first amount on 15/10/2024, but not the second amount. Please let me know if we are on the same page. Regards Show quoted text

Sooooo, I have mentioned here and via email, that I have received the first amount.


Ooooh my, what is going on?

This email I sent today.

Hello,
If you have a look at the heading of this email, it says Level 2, not Level 1. Level one has been paid on 15/10/24, but Level 2 is still outstanding.

I am honestly without any words. No one actually paid attention to my emails or my complaint here. My first communication was on 7 November 2024, 20 days later and I was told I have already received my payment. 20 Days I tell you, 20 days to be informed about something I already know and which I explained in my first email and here, that I have received my first payment and awaiting my second payment. This with attached screenshots and explaining/showing the Level 1 and Level 2 payment layout. Sooooo, in other words, it took 20 days to receive an answer, to what I already know. I kid you not, this is absolutely hilarious!!!

I actually felt bad to use a heading - useless staff, but anyone that will read here, sure will agree. I want an answer today!!!! I will also take my money elsewhere.

Taking it up with Onbudsman

Now, I would like to show this response to everyone reading here, South Africa. Get out your Pop Corn...

Good day Bernice,

Thank you for the documents, we have received them.

We are aware that you have received payment for one policy and not for policy ***5 - CED***. (You are aware???? Since when? Since I told you so, when? But why send this mail?!
Good day

(According to our system, the funds has been paid to you on the 15/10/2024.

Kindly provide a 2 month bank statement for October and November if payment of ***x, ***xx, ***xx and ***x has no been received)!

(Oooh me God.... bwahahahahaha)

This matter has been escalated, we are doing everything possible to resolve the situation as quickly as we can.

We sincerely apologize for the inconvenience this has caused you.


Kind regardsThaakirah Makda-WilliamsMulti-Skilled Servicing Professional I OML Customer Complaints
Mutualpark, Pinelands
T. I E. *** I R. [TWOPC***7]

Just in case you didn't get.

If you as a person are aware that a complaint has been lodged about someone awaiting a second payment, wouldn't you say. "We are aware that you have received the first payment and awaiting a second payment"

Come closer, listen and if you can't hear so lekker, try and read my lips honey.

This person in the email below, didn't know that I was enquiring about a second payment.

This after 20 freaking days.

Oooh cry my beloved country!!!!


21 freaking days I kid you not ladies and gentlemen and I have been told that she/he knows about the first payment, but use it as an ending to my enquiry, as if the problem is resolved.

Who is this Multi Skilled Service Provider
Thaakirah Makda-Williams. ????

I want an answer and not some response to try and numb me

I would like to rate her services please. I want an email address to management

Noted that I am being ignored here and via email.

4 December, No answer.
First email to Old Mutual - 7 November
Nearly one month later and nothing.

Application for Two Pot 23 September
2 months and 11 days and nothing

Still no response

Still no response