ZM
Zanele M
1 reviews | Active since Apr 2022
19 Nov 2024, 15:10
Two pot system withdrawal
I app**** for my two-pot system withdrawal from Old Mutual using their whattsap platform. They said I will get the money within 30days due to SARS. After 2weeks they send me a message confirming that SARS approved and they are now making arrangements for me to get my money. I also received a statement indicating how much I will receive after all the taxes. A month passed and I called them to enquire but I couldn't receive any help until now. It has almost been two months now and I am still waiting for my money. No communication from their side and no two-pot money deposited into my account until now. I am tired of calling them.
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
19 Nov 2024, 15:23Good day Zanele M,
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused and the delay in your payment. We are committed to urgently investigating this matter and will keep you updated. Should further details be needed, we will reach out directly.
Kind regards,
Old Mutual Complaints Management
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused and the delay in your payment. We are committed to urgently investigating this matter and will keep you updated. Should further details be needed, we will reach out directly.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply19 Nov 2024, 15:23
Official
Good day Zanele M,
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused and the delay in your payment. We are committed to urgently investigating this matter and will keep you updated. Should further details be needed, we will reach out directly.
Kind regards,
Old Mutual Complaints Management
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused and the delay in your payment. We are committed to urgently investigating this matter and will keep you updated. Should further details be needed, we will reach out directly.
Kind regards,
Old Mutual Complaints Management
ZM
Zanele M's updateReviewer Update
19 Nov 2024, 15:27Thank you for your quick response. I will be waiting to hear from you soon.
ZM
Zanele M's update19 Nov 2024, 15:27
Reviewer Update
Thank you for your quick response. I will be waiting to hear from you soon.
Old Mutual's replyOfficial
19 Nov 2024, 15:45The team will be in touch shortly.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply19 Nov 2024, 15:45
Official
The team will be in touch shortly.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
ZM
Zanele M's updateReviewer Update
20 Nov 2024, 09:50I would like to apologise to Old Mutual for my complaint. I checked and discovered that the money was deposited into my account. It was deposited on the 15th of which is my salary date hence I couldn't notice it. My apologies for the inconvenience caused by my erroneous complaint.
ZM
Zanele M's update20 Nov 2024, 09:50
Reviewer Update
I would like to apologise to Old Mutual for my complaint. I checked and discovered that the money was deposited into my account. It was deposited on the 15th of which is my salary date hence I couldn't notice it. My apologies for the inconvenience caused by my erroneous complaint.
Old Mutual's replyOfficial
20 Nov 2024, 10:25Good day Zanele,
Thank you for the update and for letting us know. We truly appreciate your understanding and the time you took to clarify this. We're glad the matter has been resolved.
Kind regards
Old Mutual Complaints Management
Thank you for the update and for letting us know. We truly appreciate your understanding and the time you took to clarify this. We're glad the matter has been resolved.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply20 Nov 2024, 10:25
Official
Good day Zanele,
Thank you for the update and for letting us know. We truly appreciate your understanding and the time you took to clarify this. We're glad the matter has been resolved.
Kind regards
Old Mutual Complaints Management
Thank you for the update and for letting us know. We truly appreciate your understanding and the time you took to clarify this. We're glad the matter has been resolved.
Kind regards
Old Mutual Complaints Management