1 reviews | Active since Apr 2020
Two Pot System Nightmares
So far, my experience with Old Mutual with the whole application of the two pot system process is quite appalling to say the least.
I app**** on the Whatsapp System on the 16th of September 2024 (Monday) when I noticed I could withdraw from my savings pot. I then emailed asking for a progress update or report yesterday. No feedback at all.
I then messaged on Facebook Messenger to Old Mutual and asked for assistance. They have given me a contact number to contact that I could follow up on the progress on my application. I phoned them and tried to get a progress report from a consultant. They said they cannot give an update regarding withdrawals. A bit frustrating not to know where the application is in progress.
I notified them on Facebook Messenger and they asked me for my details then yesterday.
Up till now, no feedback or anything. It's like pulling teeth to gather any form of feedback. Absolutely appalling and painful.
I even checked on the Facebook posts and Old Mutual's website. I can't even check there.
Can there please be proper assistance and service given from Old Mutual in any way?
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,
I hope you are doing well.
I got an email from Old Mutual's complaints department, as I had explained in my Hellopeter complaint, I am unable to view the status of my withdrawal application on the app, website and also tried to phone and was given a complete different story by a consultant that they can't give feedback on withdrawals.
I am frustrated with this being directed from pillar to post to get an answer.
Please advise where my application is with my savings pot withdrawal, etc.
Reference number for withdrawal is CEC***8.
Kind Regards
Nicolene Barnard
I hope you are doing well.
I got an email from Old Mutual's complaints department, as I had explained in my Hellopeter complaint, I am unable to view the status of my withdrawal application on the app, website and also tried to phone and was given a complete different story by a consultant that they can't give feedback on withdrawals.
I am frustrated with this being directed from pillar to post to get an answer.
Please advise where my application is with my savings pot withdrawal, etc.
Reference number for withdrawal is CEC***8.
Kind Regards
Nicolene Barnard
I received the following message on Wednesday, the 23rd of September 2024, and would like to find out please how long payment into my account will still take, please?
Hello NICOLENE! 👋
We've just received feedback from SARS regarding the tax for your recent Savings Pot withdrawal request *L A GROUP (PTY) LTD, CEC***8.*
We're working on getting your money to you. Thanks for being so patient.
Thank you, Kind Regards. Nicolene Barnard
I received the following message on Wednesday, the 23rd of September 2024, and would like to find out please how long payment into my account will still take, please?
Hello NICOLENE! 👋
We've just received feedback from SARS regarding the tax for your recent Savings Pot withdrawal request *L A GROUP (PTY) LTD, CEC***8.*
We're working on getting your money to you. Thanks for being so patient.
Thank you, Kind Regards. Nicolene Barnard