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Phumzile M
1 reviews | Active since Nov 2024
22 Nov 2024, 13:07
Two-pot payout
Good day I have app**** for my Two-pot in September to date I have not received my payout. I have seen other customers got their payout within a week after application. May I also get a feed back on what's happening and on when can I expect to get my payout. It's towards December and I have not received anything.
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Replies (5)0
Replies (5)
Old Mutual's replyOfficial
22 Nov 2024, 14:05Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply22 Nov 2024, 14:05
Official
Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
PM
Phumzile M's updateReviewer Update
22 Nov 2024, 18:11This is not fair at all I received a call from one of your consultant explaining to me that my process has not moved however its been investigated.
Had I not complained I would have not received a call nor a communication from you guys.
I need the cash as I app**** on time.. like I said ok my previous Text it's towards December yet I have not received nothing. It's not fair at all yall debited the premium on time. May I receive the cash by end of the month next month failing in which I shall take further steps.
Had I not complained I would have not received a call nor a communication from you guys.
I need the cash as I app**** on time.. like I said ok my previous Text it's towards December yet I have not received nothing. It's not fair at all yall debited the premium on time. May I receive the cash by end of the month next month failing in which I shall take further steps.
PM
Phumzile M's update22 Nov 2024, 18:11
Reviewer Update
This is not fair at all I received a call from one of your consultant explaining to me that my process has not moved however its been investigated.
Had I not complained I would have not received a call nor a communication from you guys.
I need the cash as I app**** on time.. like I said ok my previous Text it's towards December yet I have not received nothing. It's not fair at all yall debited the premium on time. May I receive the cash by end of the month next month failing in which I shall take further steps.
Had I not complained I would have not received a call nor a communication from you guys.
I need the cash as I app**** on time.. like I said ok my previous Text it's towards December yet I have not received nothing. It's not fair at all yall debited the premium on time. May I receive the cash by end of the month next month failing in which I shall take further steps.
Old Mutual's replyOfficial
22 Nov 2024, 18:43Good day Phumzile,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply22 Nov 2024, 18:43
Official
Good day Phumzile,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
PM
Phumzile M's updateReviewer Update
22 Nov 2024, 18:45With your Automated response. Your service is very poor you really don't take us serious.
PM
Phumzile M's update22 Nov 2024, 18:45
Reviewer Update
With your Automated response. Your service is very poor you really don't take us serious.
Old Mutual's replyOfficial
22 Nov 2024, 18:59We're very sorry to hear you feel this way. We can assure you that our team is aware of your query and will be in touch with an update.
Old Mutual's reply22 Nov 2024, 18:59
Official
We're very sorry to hear you feel this way. We can assure you that our team is aware of your query and will be in touch with an update.