RM
Refiloe M
1 reviews | Active since Mar 2017
28 Nov 2024, 12:46
Two Pot Payments
I app**** for my two pot from my Protekter Presevation fund on the 25/09/2024. I had to keep calling them for updates as no one was giving me feedback. On the 14/10/2024 i called and they told that the was a problem with SARS i need to call them and they advised me to make another withdrawal to get assistance which i did to my annoyance. on the 4/11/2024 i called again and they told me that they will make a manual payment to this day i have nit heard any feedback. I constantly have to call and ask for feedback which at this point i am so ****ed. Its been 2 months and still have not received my money.
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Old Mutual's replyOfficial
28 Nov 2024, 13:33Good day Refiloe
We acknowledge receipt of your submitted review and note your concerns regarding the Two Pot Withdrawal process. We understand the wait has been longer than expected, and we truly appreciate your patience. Rest assured, your payment is in progress, and we are working to complete your withdrawal as quickly as possible.
We are committed to investigating this matter thoroughly and will make direct contact with you via e-mail.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your submitted review and note your concerns regarding the Two Pot Withdrawal process. We understand the wait has been longer than expected, and we truly appreciate your patience. Rest assured, your payment is in progress, and we are working to complete your withdrawal as quickly as possible.
We are committed to investigating this matter thoroughly and will make direct contact with you via e-mail.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply28 Nov 2024, 13:33
Official
Good day Refiloe
We acknowledge receipt of your submitted review and note your concerns regarding the Two Pot Withdrawal process. We understand the wait has been longer than expected, and we truly appreciate your patience. Rest assured, your payment is in progress, and we are working to complete your withdrawal as quickly as possible.
We are committed to investigating this matter thoroughly and will make direct contact with you via e-mail.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your submitted review and note your concerns regarding the Two Pot Withdrawal process. We understand the wait has been longer than expected, and we truly appreciate your patience. Rest assured, your payment is in progress, and we are working to complete your withdrawal as quickly as possible.
We are committed to investigating this matter thoroughly and will make direct contact with you via e-mail.
Kind regards
Old Mutual Complaints Management