Two Pot Payments

I have a problem with Old Mutual playing games in paying me my Two Pot payments which I made a withdrawal for. Just called their Two Pot Customer number to find out that only one payment was escalated to be paid to me but not both withdrawals. So Old Mutual do I still need to complain again and again for what’s mine to be paid. It took Old Mutual to pay me for my first policy today 2024/11/21 at 02H30 am since the 2024/10/08. Now I’m left being paid for the other policy. Will I wait again for another month again to see my withdrawal from another policy being paid. Old Mutual get your act together. Firstly money was paid into a closed account, now only one payment was done instead of two. If i could, even this one star for a review you don’t deserve it.