CS
CLARISSA S
1 reviews | Active since Feb 2013
17 Dec 2024, 12:53
Two Pot Payment still not Paid three months later
We completed the two pot withdrawal end of Sep 2024 when Old Mutual opened this option for its members, however as at today, 17 December 2024 we have not received the two pot payout. Every time we call Old Mutual we receive the same feedback that there is a manual process not completed yet. For three months, this manual process cannot be concluded. Think twice before taking out any type of annuity from Old Mutual.
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Replies (3)
Old Mutual's replyOfficial
17 Dec 2024, 13:00Good day Clarissa,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply17 Dec 2024, 13:00
Official
Good day Clarissa,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
CS
CLARISSA S's updateReviewer Update
17 Dec 2024, 14:40Generic response to all customers, shows the level of disrespect towards your customers. No one has even contacted us from Old Mutual. Absolutely unprofessional
CS
CLARISSA S's update17 Dec 2024, 14:40
Reviewer Update
Generic response to all customers, shows the level of disrespect towards your customers. No one has even contacted us from Old Mutual. Absolutely unprofessional
Old Mutual's replyOfficial
17 Dec 2024, 14:42Hi Clarissa
We note your comments, please be advised that your enquiry is being attended to and feedback will be provided. You can expect contact soon either via call or email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that your enquiry is being attended to and feedback will be provided. You can expect contact soon either via call or email.
Regards
Old Mutual Complaints Management
Old Mutual's reply17 Dec 2024, 14:42
Official
Hi Clarissa
We note your comments, please be advised that your enquiry is being attended to and feedback will be provided. You can expect contact soon either via call or email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that your enquiry is being attended to and feedback will be provided. You can expect contact soon either via call or email.
Regards
Old Mutual Complaints Management